Prepare payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, y'all might need to fix a problem with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot exist completed"

A variety of dissimilar situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please practice so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your accost in your Google payments centre, and endeavour the transaction again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your calculating device:
    • If you lot're using a desktop computer, endeavour the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Effort signing in to an existing Google account and placing the order again.
    • Endeavour creating a new Google account if you lot don't already have one and visiting the Google Store to endeavor the transaction again.

"Unable to consummate transaction: Expired bill of fare"

Cheque to run into if your payment method is up to date. If it isn't, update it in the Payments middle.

"Unable to complete transaction. Please use another form of payment."

Annotation: These steps besides apply if yous see the error message "Your payment didn't go through. Delight effort a different payment method or effort over again later."

Try the following:

  1. Check to run into if your payment method is up to date. If it isn't, update it in the Payments center, so try your buy again.
  2. Make sure you accept enough coin in your account for the purchase.
  3. If you're still having problems, contact your banking concern to see if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an result with your business relationship"

If you see this message, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account against fraud.
  • We need a little more information to comply with European union police force (European customers only).

To fix the issue, try the following:

  1. Go to the Payments middle.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before y'all tin buy anything through your Google Business relationship.
  3. Brand sure your proper name, accost, and payment information are up to date.

"Unable to process payment: Low bill of fare remainder"

You lot might not have enough funds in your account to brand the payment. Check your account balance or contact your depository financial institution.

Ineligible or unavailable credit or debit bill of fare

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, yous'll detect a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method again:

  1. Confirm which carte you lot desire to verify.
  2. Check how long ago you lot tried to verify your bill of fare.
    • If less than 2 days: Expect upward to two days.
    • If more than 2 days: Bank check your card argument. You should find a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "bill of fare is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a different card.

If the card you want to employ isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more about what to do if you temporarily or permanently closed your payments profile.

If you're however having trouble, contact support.

Was this helpful?

How can we improve information technology?